Westly E Arca
971 Hamilton AvenuelMilpitas, CA l Cell
(510)881-3476 Home (408) 946-7077lw_arca@yahoo.com
l To excel in every challenging position by
utilizing my knowledge and experience as well as expanding my expertise.
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Certifications:
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BICSI Installer 1, UCS (Unified Computing
System), Cisco Telepresence, Cisco Certified Technician (CCT)
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Systems:
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Windows NT/2000/XP/2K3/2007
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Databases:
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Oracle
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Software:
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MS Project, MS Visio, MS Office, MS Outlook
& MS Excel
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Technology:
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Telecommunications (Networking, Wireless, and
Telephony), Cisco
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OnForce– SF Bay Area (Lexington,MA)
· Field Service Pro, (2012 to
present) Install, test and terminate new data and phone equipment: CSU's,
DSU's, Channel Banks, Demarc extensions, Routers, Hubs, Switches, and wiring
and cabling. Handle installation, activation, and troubleshooting of phone
and Internet services. Troubleshoot printer issues. Handle dispatched work
for vendors iTek, Acuative, ATT, AWS, ISS at various business and retail
locations. Train customers on Cisco VOIP Systems. Provide technical support
to various clients for many different products.
Acuative (formerly Telsource) – SF Bay Area
(Fairfield, NJ)
l Field Service Engineer II, (2011 to 2012) Install, test and terminate new
data and phone equipment: CSU's, DSU's, Channel Banks, Dmarc extensions,
Routers, Hubs, Switches, and wiring and cabling. Handle installation,
activation, and troubleshooting of phone and Internet services with Integrated
Access Devices using the Cisco IAD 2400 series. Install and configure PBX.
Also perform fiber testing using OTDR. Handle dispatched work for vendors
such as Cbeyond, DiData, MegaPath, Comcast, Cisco, Verizon, ATT.
Coordinate remotely with Cisco Vice Engineer to troubleshoot router, switch,
and Telepresence issues at customer locations.
Independent Contractor- SF Bay Area
· Telecommunications Technician/Project Manager, (2009 to 2010) Install, test and terminate new
data and phone equipment: CSU's, DSU's, Channel Banks, Demarc extensions,
Routers, Hubs, Switches, wiring, and cabling. Handle installation,
activation, and troubleshooting of phone and Internet services. Installation
of cable TV, Internet, and digital voice services as well as Customer
Support.
AT&T – Fremont, CA
· Lead Splicing Technician/Project Manager, (2007 to 2009) Led F2
Conditioning Project on OSP cable to support new technology for products and
services. Ran reports, created spreadsheets and filed completed jobs. Directed
& supervised up to 12 technicians. Distributed work for several different
jobs at a time. Read OSP drawings and diagram. Installed new terminals
aerial, buried, and underground. Spliced multi-pair distribution and feeder
cable. Use of power and hand tools.
Spencer Technologies – SF Bay Area (Worcester,
MA)
l Lead Data Technician/Project Manager, (2006 to 2007) Installed, tested and terminated
new data and phone equipment in retail stores. Worked under critical
time-based schedule. Directed 2 to 3 technicians on each site. Installed
store traffic counter and configured system. Troubleshoot data, phone and
traffic counter issues. Covered Northern California and also parts of
Washington. Worked remotely from home with company vehicle, cell phone and
laptop. Use of power and hand tools.
Comcast – Hayward, CA
l Installation Technician, (2005 to 2006) Installed cable TV, Internet, and
digital voice services. Upgraded existing customers for new services.
Followed FCC guidelines. Installed and configured customers wireless
networks. Troubleshoot customer service issues. Educated customers on
products and services received. Climbed poles, ladders, crawled under houses
and in attics. Use of power and hand tools.
DEVRY UNIVERSITY – Fremont, CA
Graduated 2005
B.S. in Technical Management program
l Project Management, Accounting, & Small
Business Management Entrepreneurship
ITT Technical Institute –
Hayward, CA
Graduated 1999
A.S. in Electronics
Engineering Technology program
l Electronics, Computer Hardware, Software &
Networking